Tag Archives: call centre

Terms and Conditions – Other Service Provider (OSP) Category

1. Definitions: – In this part, unless the context otherwise requires:-
(a) ‘Applications Services’ means providing services like tele-banking, tele-medicine,
tele-education, tele-trading, e-commerce, call centre, network operation centre
and other IT Enabled Services, by using Telecom Resources provided by
Authorised Telecom Service Providers.

(b) ‘Other Service Provider’ (OSP) means a company providing Application Services.
(c) ‘OSP Centre’ means the infrastructure at a location in India used by the OSP for
providing the Application Services.

(d) ‘Telecom Resource’ means Telecom facilities used by the OSP including, but not
limited to Public Switched Telecom Network (PSTN), Public Land Mobile Network
(PLMN), Integrated Services Digital Network (ISDN) and /or the telecom
bandwidth provided by authorized telecom service provider having valid licence
under Indian Telegraph Act, 1885.
(e) ‘Company’ means a company registered under Indian Companies Act including
foreign companies permitted by RBI under Foreign Exchange Management
Regulations and registered under Part-XI (Section 591 to 608) of the Companies
Act, 1956 for setting up a place of business in India.
(f) ‘Domestic OSP’ means the OSP providing the Application Services within national
boundaries.
(g) ‘International OSP’ means the OSP providing the Application Services beyond
national boundaries.) is a location where OSP places equipment to act as an
extension of OSP Centre for collecting and carrying the telecom traffic related to
Application Services.
.
(i) ‘Hot sites’ means a standby OSP Centre either of the same company or of the
third party duly registered with DoT, which is continuously updated and is ready
to takeover the operations of the working OSP centres in case of any disaster or
failure.
(j) ‘Authority’ means Department of Telecommunications or its designated field
units(VTM Units).

Chapter II
GENERAL TERMS & CONDITIONS FOR OSP REGISTRATION FOR DOMESTIC OR
INTERNATIONAL OSP CENTRE
1. General Conditions
(1) Registration may be granted to any company to provide Application Services.
These service providers will not infringe on the jurisdiction of other Authorised
Telecom Service Providers and they will not provide switched telephony.
(2) Following shall apply to the OSP requiring registration:
(i) The entities entitled for OSP registration must be a company registered under
Indian Companies Act,1956.
(ii) A Company may apply for registration to the Authority in the proforma prescribed
by the Authority from time to time. (List of authorities annexured to the Application
Form).
(iii) Documents required to be submitted
(A) Mandatory Documents
(1) Certificate of Incorporation issued by Registrar of Company
(2) Memorandum and Article of Association
(3) Board resolution or Power of Attorney authorizing the authorised signatory
with attested signatures.
(4) A note on the nature of business / activities of the proposed OSP
(B) Documents required to be submitted, if actual information is different from
mandatory documents
(5) List of present Directors of the Company.
(6) Present shareholding pattern of the company indicating equity details
(Indian Equity and Foreign Equity).
All the documents must be certified with seal by either Company Secretary or
one of the Directors of the Company or Statutory Auditors or Public Notary.

(iv) The registration is location specific, so a company may have more than one
registration. Any change in the location of OSP Centre shall require amendment
in the original registration.
( v ) For multiple registration:-
(a) The applicant company shall apply to their convenient unit of VTM/DoT (HQ)
where one site of OSP is proposed to be located.
(b) After getting the registration certificate for the first location, the OSP may apply to
other respective designated authorities for remaining sites. In such cases, the
OSP has to submit only copy of OSP Registration obtained for first site and a
copy of certificate of incorporation issued by registrar of companies if such
request is made by OSP within one year and there is no change in the status of
previously submitted documents. After one year a complete set of documents
shall be required to be submitted.